“If you love your cymbals, better let your drum-stick swipe them!”
Warranty Statement
We grant a manufacturer's guarantee for material or manufacturing defects. We check each individual case — whether material or manufacturing defects are the cause of the damage.
Guarantee periods
The basic warranty periods vary depending on the model and version and apply from the date of purchase.
Two years
hi-hats, ride cymbals and bells
One year
crash, china, splash and FX cymbals
How a warranty case works
- 01Register your cymbal and report the caseScan the QR code on the card or sign in to your account. Register your cymbal with its serial number and report the warranty case: place and date of purchase, eight photos and your invoice. Please do not play the cymbal any further until we have decided.
- 02We decideWe check photos, invoice and guarantee period — as a rule within three working days — and let you know by e-mail. Until then, do not take the cymbal anywhere.
- 03Hand the cymbal in where you bought itIf we recognise a warranty case, you get an e-mail with the drop-off point. Take the cymbal back to where you bought it: in person at the store, or by post within your own country if you bought online. Put the invoice in with it — the original or a printout of the file from your account — and write the case number on the outside of the parcel. You have 14 days from our confirmation.
- 04ReplacementAs soon as the cymbal has arrived and been checked, you get a replacement or hear about the next steps. If we decline the case, we tell you why; you can object.
Who are you?
Customer
You bought a cymbal and want to report damage: follow the four steps above. The cymbal goes back to where you bought it.
Retailer
You sell our cymbals. You hand out the warranty card with every cymbal and accept warranty cases from your customers. We agree the details with you directly.
Distributor
You distribute our cymbals in your country. You are the collection point for warranty cases in your country. We agree the details with you directly.
No guarantee
There are typical reasons why your warranty claim might be denied. Here are examples for which there is no guarantee:
- missing proof of purchase
- outside the warranty period
- missing parts of the cymbal, broken pieces
- obviously complete destruction
- torn at the edge
- spider cracks on the bell hole
- dents or nicks, which obviously indicate excessive stress on the instrument, use of the wrong stick or incorrect handling (dropping)
Damage to your cymbal?
Report the case in your account — with serial number, place of purchase, photos and invoice. Questions? Write to us.